How to Pass the 1xBet ID Check: Documents, Photos and Rejections

The general rules let 1xBet hold a withdrawal until your ID is checked, so the first payout is where it lands. You send a government ID with a photo. Proof of address is asked for “upon the request of the Company” and a selfie with the ID “if necessary”, as the KYC policy in the general terms (Kenya, read 4 September 2026) puts it; phone-number confirmation is mandatory. This page shows what they want, how to take photos that pass, the window the terms give, and what to do if a file is rejected.

We do not invent an upload screen. The form is in the documents section of the account after you can log in — a screen we have not captured, so the label may differ. A “SEND CODE” email after a new phone or IP is a device confirm. That is login, not a rejected passport. If the documents section already shows a rejection, use the verification-failed checklist.

Why 1xBet asks for an ID check

The ID check exists for three reasons:

• To stop stolen money. Books must check who is sending and taking large amounts.
• To stop stolen cards and wallets. The account name must match the payment name.
• To confirm you are an adult. Betting is 18+ in most countries. Some countries set a higher age.

None of these are optional. If you ever want to withdraw, the ID check has to finish. Send the files early so the first cash-out is not stuck.

When the ID check starts

• First withdrawal. The general rules let the operator hold it until the check is done.
• When deposits or withdrawals reach “a certain sum” — the KYC policy’s words; it prints no figure.
• At the operator’s request at any time — the policy’s words are “if necessary” and “upon the request of the Company”.
• Bonus claims — the welcome terms say documents may be requested “when necessary”, with the bonus forfeited if they are not produced.

You do not need an ID check to register, deposit, or place bets — only to withdraw. You can work through the wagering before the check is done. That is fine. Kazakhstan is the exception: its bonus terms credit the welcome only after identity verification has gone through, so an unverified Kazakh account turns a first deposit into an ordinary top-up. If you are there, verify before you fund, not before you cash out. See the Kazakhstan page. It also means the review happens between you wanting the money and you receiving it. Send the files early.

Documents you need

The KYC policy names one mandatory file and two it can ask for:

1. Government ID

One of the following. Send both sides if the card has data on both sides:

• Passport — the page with the photo and your name
• National ID — front and back
• Driver's licence — front and back
• “Any other document designated by the local authority”, in the policy’s words — the upload form shows which ones your country accepts

The ID must still be valid — the policy’s verification criteria say “the document is valid”, with no minimum time left printed. A card close to expiry is a resend risk; a longer-valid one is safer.

2. Proof of address

A recent document — the policy says “recent” and prints no number, so treat three months as the cut-off. It must show the same full name and address as on the 1xBet account. The policy’s own list:

• Utility bill (electricity, water, gas, internet) — a mobile phone bill is not on the policy’s list
• Bank statement
• Government letter (tax notice, official letter)
• “Any other documents issued by an independent agency” — the policy’s catch-all; a rental agreement may or may not pass under it

3. Selfie with the ID

A photo of you holding the same ID next to your face. Your face and every line on the ID must be readable.

How to send documents

1. Log in on a computer or phone.
2. Open the documents section of My Account — the general rules describe the verification but not the menu path, and we have not captured that screen, so the label may differ.
3. For each type, pick the file and send it.
4. Wait for the status on that screen to change to its verified wording; we have not captured the screen, so we do not quote its labels.

How to take the photos

A blurry photo costs a resend, and a resend restarts the 72-hour window. Get it right the first time:

• Use daylight near a window. Avoid yellow indoor lights.
• No flash. Flash puts a white patch over the text.
• Lay the document flat on a contrasting surface (light card on a dark table, or the reverse).
• Show all four corners. Do not crop them. Do not tilt the phone.
• No fingers on the document.
• Phone camera on default settings. No filters. No HDR if it changes the colours.
• For the selfie: hold the ID at chest height. Your face and the ID must both be fully visible and readable.
• File type: a photo of the original; the upload form shows its own size limit, which we have not captured.

How long it takes

Usual times:

• First ID check: up to 72 hours from receipt of the documents by Kenya’s general terms, read 4 September 2026; a video of the documents can take up to 14 working days. Plan for days, not hours.
• Resend after a rejection: the same window, counted again from receipt of the new file.
• Follow-up checks on an old account: the terms give no separate window; the same 72 hours is the honest planning figure.

The 72-hour window in the terms is calendar time and prints no weekday rule; we have not timed a check, so we do not say which day is faster.

Common rejection reasons (and how to fix them)

This is the short first-time list; the wording of each reason below is ours, since we have not captured the screen’s own labels. If the status already says Rejected, has sat under review too long, or a withdrawal is blocked, use the full checklist: 1xBet verification failed. Do not open a second account to skip the ID check.

"Document blurry"

The phone moved, or focus did not lock. Retake in better light. Hold the phone with both hands. Lay the document flat. Tap the text to lock focus. All four corners of the original document must be visible — not a photo of a photocopy.

"Document doesn't match account information"

The name, date of birth or address on the account does not match the document. You cannot change sign-up data yourself. Contact live chat before sending the same ID again. Explain the change (legal name change, moved house) and attach proof. Full name-mismatch steps: verification failed → name match.

"Proof of address is too old"

The policy asks for a “recent” bill or statement and prints no number; three months is the safe cut-off. Use a recent utility bill or download a fresh bank statement (most banks can make a PDF dated today). A mobile phone bill is not on the policy’s list of address documents.

"Selfie doesn't match ID"

The ID photo is hard to read, your face is partly covered, or the light is bad. Retake with a neutral face, both ears visible (no hat, no sunglasses), same physical ID fully readable.

"Document type not accepted"

Some “official-looking” files do not count. Common rejects: a phone bill as proof of address (not on the policy’s list), expired IDs, photocopies. They want a photo of the original, not a printout. Prefer the passport photo page or national ID (both sides).

Rejection reason → fix table and when to escalate: verification failed matrix.

Practical tips

• Send files early. Right after the first deposit. The ID check can run while you work through the wagering. Then the first withdrawal is not delayed.
• Keep the files in one folder. A resend then takes 30 seconds, not 30 minutes of searching.
• Use the same details everywhere. Name as on the ID, address as on the bill, payment name same as the 1xBet account. Mismatches are what the policy’s checks compare.
• Do not open a second account. The welcome terms allow one bonus per customer, family, address, shared computer and shared IP; a second account is the fraud case the KYC policy says it investigates, with the account blocked while it does.

Last reviewed: Sep 5, 2026 by the BonusesInsider team. We check promo codes, payment methods and bonus terms against the operator's published terms. We correct confirmed errors promptly.